I've also tried to set up her iPhone with all the correct settings as per Shaw's instructions, and the same thing happens. So.I suspect that there's a bug in Mac Mail or Catalina itself, but I'm mighty stumped. She suggested I call Apple for support, which is understandable, as this is a Mac after all. To the right of that click the list, and choose Edit SMTP server list. She explained to me that Shaw doesn't support Mac, which was a given. SMTP (outgoing mail server) information: Server name: .com SSL Required: Yes Port: 587 SMTP Authentication Required: Yes Username: (use your me. Apple Mail (Mac OS X) At the bottom should be Outgoing Mail Server (SMTP).

I spoke with a nice lady from techical support, and we verified that the password and username was good, and with Shaw webmail it worked fine. I have tried to change the outgoing mail using the Shaw server settings per IMAP setup, but it won't accept the user name or password or any of that, and I can't verify the setting for outgoing mail, and when I do it says something about only being allowed to have one SMTP account.

Username and password checks out OK, port is good at 993, SSL is turned on, and authenticate via Password is turned on too. She has an IMAP account, and the incoming is setup fine.

I'm trying to help my mom with her MacBook Pro (2019) which is running Catalina, and she is using Mac Mail to get her mail. Confirm the apps you want to use with your Westnet email account and then select. This one's got me mighty stumped, so I'm turning to the Shaw community for help.

Outgoing mail server smtp offline mac